Refund policy

We truly care about the quality of our products and your experience with us. We want you to absolutely love your purchase and if something feels off, we're here to make it right!

You have 14 days to request a return:

  • In-store purchases: 14 days from the date of purchase

  • Online orders: 14 days from the date of delivery

  • In-store pickups: 14 days from the notification date of fulfillment

Before starting a return, please review our Exceptions & Non-Returnable Items section below.

Orders are typically processed and shipped within 5-7 business days. Estimated delivery times begin once your order has been processed and handed off to the carrier, not when you've placed your order. Once your order ships, we are unable to cancel or modify the order. Refer to our Cancellation policy below for more details.

Please Note:
Shipping fees are non-refundable unless the item arrives damaged and is eligible for return per our return policy.

RETURN ELIGIBILITY

To be eligible for a return:

  • Items must be unused, in the same condition as received

  • All original tags and packaging must be intact

  • A receipt or proof of purchase is required

  • Ensure your item(s) do not fall under the Non-Returnable section below

EXCEPTIONS & NON-RETURNABLE ITEMS

We do not accept returns on:

  • Any items after 14 days of their respective return date (refer to above)

  • Items discounted due to damage or defect

  • Sale items exceeding 30% off
  • Clearance items ending in $0.99
  • Gift cards

Some items are not eligible for return, including:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

Furniture, Art, and Rugs: These items are subject to a 20% restocking fee, deducted from your store credit upon return. Please reach out to our customer service team to initiate returns of this nature.

Custom furniture, art, and rugs are final sale.

If you’re unsure whether your item qualifies for a return, don’t hesitate to reach out.

HOW TO RETURN

For local returns, bring your items in-store for your refund.

For non-local returns, items must be shipped at the buyer’s expense to:

Down Home Deboers
108 Venture Place, STE 200
ATTN: Returns
Tea, SD 57064
United States

Refer to Refunds below for information on refund processes.

For any return-related questions, feel free to reach out at customerservice@downhomedeboers.com.

REFUNDS

In-Store:
Returns are processed as store credit in the form of a gift card, which never expires and can be used anytime.

Online:
Once we receive and inspect your return, you’ll be notified of the refund status.

  • If approved, a gift card will be issued via email within 10 business days.

  • If the return is not accepted, you’ll be notified and given the option to either:

    • Have the item shipped back to you at your expense, or

    • Allow us to donate the item on your behalf

If it’s been more than 15 business days since your return was approved and you haven’t received your gift card, please contact us at customerservice@downhomedeboers.com.

EXCHANGES

Follow the same timeline policy of returns, exchanges must be initiated 14 days from purchase In-Store or 14 days within delivery for Online orders.

In-Store:
We’re happy to help you exchange your eligible item for something else in-store.

Online:
The quickest way to get what you want is to return the item and place a new order once your return is accepted.

DAMAGES & ISSUES

Please inspect your item(s) at the time of purchase or upon delivery for online orders. If you notice any damage, defects, or concerns, let us know right away so we can make it right - ideally before completing your purchase in-store, or within 5 days of delivery for online orders.

Claims for damages on shipped items must be made within 5 days of delivery to ensure we can properly assist you.

If you later find that your item isn’t what you expected, please reach out to us at customerservice@downhomedeboers.com - we’re always happy to help.

CANCELLATION POLICY

We understand that plans can change, and we’re here to help!

Order Cancellations
Orders can be cancelled for a full refund anytime before they have shipped. If you need to cancel, please contact us as soon as possible at customerservice@downhomedeboers.com.

Processing Time
Orders are typically processed within 5–7 business days. Once your order has been processed and a shipping label has been created, it is no longer eligible for cancellation.

After Shipment
Unfortunately, we cannot cancel or modify orders after they have shipped. If you no longer wish to keep the item, please refer to our above Return Policy for details on how to initiate a return once your order has been delivered.

Custom or Final Sale Items
Please note that custom-made, personalized, or final sale items are not eligible for cancellation or refund once the order has been placed.

IN-STORE ORDER PICKUP


All orders (whether shipping or in-store pickup) are processed within 5–7 business days. We always do our best to complete orders sooner, but this time frame allows our team to prepare your items with care.

Pickup Notification
Once your order is ready, you’ll receive an email notification letting you know it’s available for pickup.

Picking Up Your Order
When you arrive at the store, please be ready to:

  • Provide the name on the order

  • Share your order number

Pickup Window
After receiving your pickup notification, you’ll have 14 days to collect your order.

If an order is not picked up within that time:

  • It will be returned to inventory

  • Store credit will be issued in accordance with our store policy